Privacy Policy

1. Overview

Pogaem (the “Company”) values your privacy and processes personal information as described below in accordance with applicable laws. This policy applies to the Pogaem app (the “Service”).

2. Personal information we collect

We collect only the minimum information necessary to provide the Service.

• Account information: email address, display name (profile name), and the account identifier assigned by a social login provider
• Content you save: photos and videos you take or add, media metadata (capture time, local date, time-zone offset, file size, duration, and checksum for integrity verification), notes, calendar names, and settings. We also store the capture location (latitude, longitude, and accuracy) recorded in photos and videos you add, any place label you entered, your photo-location saving setting, and whether you share locations in each shared calendar.
• Service settings: photo reminder settings
• Automatically generated information: app usage events (such as screen views and feature usage) and their timestamps, acquisition-source and campaign information, device information (OS version, device model, app version, language and country settings), app instance identifier, and diagnostic information when an error or crash occurs (stack trace and device state at the time)
• Push notification token: an identifier issued to your device for service notices
• Subscription and payment verification information: plan, app marketplace, product identifier, subscription status and period, payment or refund status and time, payment or refund amount and currency, and transaction identifiers assigned by the app marketplace. We do not store card numbers, marketplace account passwords, or full receipts.
• AI credit information: for credit purchases, the app marketplace, payment environment (live or test), transaction identifier, product identifier, number of credits granted, and grant or refund status and time; the monthly credit cycle; and records of credits granted, reserved, used, released, or refunded, with their times. We do not store the payment amount or currency of credit purchases, or full receipts.
• Support information: inquiry category, subject, inquiry and follow-up messages, staff replies, status, and creation and read timestamps

3. How we collect information

• When you sign in with Google or Kakao, we receive account information from that provider.
• We collect information that you provide when taking, selecting, or saving photos and videos, writing notes, or creating calendars in the app.
• When “Save photo locations” in Settings → Location & map is on (the default), we read and store the capture location recorded in photos and videos when you add them. For photos and videos you added earlier, we fill in locations only from files still on your device and do not download cloud-only files. We do not collect your device’s current location, and we remove GPS coordinates from photo and video files that we upload to the cloud.
• Usage records, device information, and diagnostics are generated and collected automatically through analytics and crash-reporting tools while you use the Service.
• When you purchase, renew, change, or refund a paid plan, we receive verified subscription and transaction information from Apple App Store or Google Play.
• When you purchase AI credits or a credit purchase is refunded, we receive verified transaction information from Apple App Store or Google Play. Records of credits granted and used are generated while you use the Service.
• When you submit an inquiry or follow-up message through in-app support, we collect the information you enter.

4. How we use personal information

• Identify members and maintain sign-in sessions
• Store and synchronize photos, videos, notes, and calendars across devices
• Show the capture locations of photos and videos on a map and let you browse them by place, and, in shared calendars where you turn on location sharing, show those locations to other members
• Provide features you configure, including photo reminders
• Respond to inquiries and service errors
• Diagnose crashes and improve reliability
• Analyze feature usage and acquisition sources to improve service quality
• Send subscription and operational notices
• Verify paid-plan access, restore subscription status across devices, and show in-app payment history
• Grant, deduct, and refund AI credits, show your credit balance and history, and handle payment disputes

5. Retention period

• Except where otherwise specified below, we retain information while your account remains active and delete it without delay when you close your account.
• After all paid access ends, we retain cloud photo and video originals for one year, then keep up to 1 GB of the most recent originals and delete the rest. This includes shared calendars you own and media uploaded by members. This cloud cleanup does not delete calendars, entries, notes, or files already stored on this device.
• AI credit purchase and usage records are retained while your account remains active and deleted when you close your account. However, credit purchase and refund records that must be kept under the Act on the Consumer Protection in Electronic Commerce, Etc. of the Republic of Korea or other applicable laws are stored separately for the required period and then deleted.
• You may delete individual photos, videos, and calendars directly in the app at any time.
• Where the law requires retention for a specified period, the relevant information is stored separately for that period and then deleted.

6. Deletion procedure and method

Personal information is deleted without delay when its retention period expires or its processing purpose has been fulfilled. Electronic files are deleted using methods that prevent recovery.

7. Disclosure to third parties

We do not provide your personal information to third parties, except in the case below to which you have consented and when law enforcement or another authority makes a lawful request under applicable law.

Recipient: Apple Inc. (App Store) / Purpose: review of AI credit refund requests / Data: for the AI credit purchase you asked to refund, whether it was delivered, the percentage of the purchased credits used, whether you consented, and whether a free sample or trial was provided before purchase / Timing and method: transmitted over an encrypted network when you request an AI credit refund from App Store and Apple asks for consumption information / Location: Apple-operated data centers including the United States / Retention: according to Apple’s policy. We do not provide this information for subscription refund requests, and we do not provide your name, email address, contact details, photos, videos, or any other personal information.

Photos, videos, and notes you save are used only to provide the Service. They are not used to train AI models or for separate content analysis. Media, note contents, and precise locations are not sent to analytics tools. When you use the map, Google Maps SDK may process the map viewport, coordinates, and technical information only as necessary to display the map.

8. Service providers and international transfers

We engage the following service providers to operate the Service reliably.

• Supabase, Inc. / Purpose: authentication, database, and server functions / Data: account information, user content excluding photo and video files, service settings, subscription and payment verification information, and AI credit information / Location: Seoul, Republic of Korea (ap-northeast-2) / Retention: until account deletion or termination of the service agreement, except where law requires longer retention
• Cloudflare, Inc. / Purpose: private photo and video file storage and delivery (Cloudflare R2) / Data: saved photo and video files, copies of photos sent for AI Drawing and the artwork created, and file-path identifiers / Location: countries and regions where Cloudflare operates / Timing and method: transmitted over an encrypted network when media is saved or viewed / Retention: until the media or account is deleted or the service agreement ends; one year after all paid access ends, up to 1 GB of the most recent originals is retained and the remaining cloud files are deleted, including files in shared calendars you own and media uploaded by members. Separately from that cleanup, a photo copy sent for AI Drawing is deleted without delay once the artwork is completed or fails, and a copy that is not used is deleted 24 hours after upload. Created artwork is kept until you delete it or close your account; deleted artwork can be restored from the trash for 24 hours and is then destroyed.
• Google LLC / Purpose: crash diagnostics (Firebase Crashlytics), usage analytics (Firebase Analytics), push notifications (Firebase Cloud Messaging), map display through Google Maps SDK, and subscription and AI credit purchase verification servers for Google Play and App Store / Data: automatically generated information, push tokens, map viewport, coordinates and network information while a map is displayed, marketplace subscription and payment verification information, and AI credit purchase information / Location: Republic of Korea for subscription verification servers and Google-operated data centers including the United States / Timing and method: transmitted over an encrypted network during service use, map viewing, or payment verification / Retention: until account deletion or termination of the service agreement; marketplace retention follows the relevant provider’s policy
• Amplitude, Inc. / Purpose: app usage, feature and acquisition-source analytics / Data: usage events and timestamps, acquisition-source and campaign information, plan, app and OS versions, device platform, language, and app-instance and member identifiers / Location: United States / Timing and method: transmitted over an encrypted network while using the Service / Retention: for the analytics retention period configured by the Company or until the service agreement ends
• Apple Inc. / Purpose: App Store subscription and AI credit payment and verification / Data: App Store subscription and payment verification information and AI credit purchase information / Location: Apple-operated data centers including the United States / Timing and method: transmitted over an encrypted network during payment and subscription verification / Retention: according to the app marketplace policy
• OpenAI, L.L.C. / Purpose: generating artwork for AI Drawing / Data: a copy of the one photo you choose for AI Drawing (reduced in size, with capture location and other metadata removed), drawing instructions and generation settings for the style you choose, and a random identifier for the request. Account information such as your name, email address, or member identifier is not sent. / Location: United States / Timing and method: transmitted over an encrypted network (HTTPS) when you request AI Drawing / Retention: under OpenAI’s API data policy, retained for up to 30 days to provide the service and monitor abuse and then deleted, unless retention is required by law; not used to train models / How to refuse and its effect: if you do not use AI Drawing, nothing is transferred to OpenAI. If you refuse the transfer, you cannot use AI Drawing, but the rest of the Service remains available.

9. Your rights and how to exercise them

• You may request access, correction, deletion, or suspension of processing of your personal information at any time.
• You can delete saved photos, videos, and calendars directly in the app.
• Stored capture locations are visible to you. In a shared calendar, other members see locations only for photos and videos you added while location sharing was on for that calendar. We ask about location sharing once for each shared calendar, when you invite members, join, or add photos, and we do not share until you answer. You can turn it on or off at any time with “Show photo locations to members” in calendar settings. Turning it on shows locations for photos and videos you add from then on, and turning it off also hides locations that were already visible.
• If you turn off “Save photo locations” in Settings → Location & map, we do not read or store capture locations for photos and videos you add afterward. If you also choose “Also delete saved locations,” all locations stored for your account are deleted, while your photos and videos remain. Permanently deleting a photo or video, deleting a calendar, or leaving a shared calendar also deletes the related locations. The app does not provide a way to delete the location of a single photo or video.
• You can request deletion of your account and all related data from Settings → Account.
• We do not use advertising measurement storage or personalized ads. General usage analytics continues to help improve the service.
• For other requests, contact contact@alphaca.kr and we will respond without undue delay.

10. Device permissions

The Service uses the optional permissions below. If you decline a permission, you can still use the Service except for the related feature.

• Camera: used to take photos or record videos in the app.
• Notifications: used to send photo reminders that you configure.
• Direct photo and video selection: the in-app browser displays albums and permitted photos and videos from your device library. Only the originals you explicitly select are copied into app-controlled storage and then processed for calendar storage; originals in your library are never modified or deleted. If you grant limited access on iOS or Android, the Service displays and processes only the permitted items. Choosing “Add with photo picker” opens the operating system photo picker, and that fallback accesses only the items you select there.
• Photo and video library: optionally requested when you use the in-app photo/video browser or “Create calendar from album.” It is used only to display albums, permitted media and capture information, and to save your selection by date. Whole-album import copies photos only; if an album contains videos, the Service first warns that those videos will be excluded. If you decline, taking media, creating calendars, and other features remain available, as does the operating system photo-picker fallback on iOS and Android. You may revoke access in device settings at any time.
• Media location: the Service does not request live device-location permission and reads only capture locations already recorded in photos and videos. On Android 10 and later, it requests the media location permission (ACCESS_MEDIA_LOCATION) together with photo and video access for this purpose; if you decline, photos and videos imported from your library are saved without a capture location. On iOS, no separate location permission is requested.

11. Security measures

• Photos and videos are stored in private storage that is not directly accessible from outside, with access controls that allow only the authenticated owner or authorized shared-calendar participants to view them.
• Row-level access control is applied to the database to prevent access to other users’ data.
• All communication between the app and servers uses encrypted connections.

12. Children under 14

The Service does not accept registrations from children under 14 and does not knowingly collect their personal information. If discovered, the relevant account and information will be deleted.

13. Advertising and paid services

The Service currently does not display advertisements. Paid subscriptions are processed by Apple App Store or Google Play, and we process only the minimum verification information needed to confirm plan access and provide in-app payment history.

14. Privacy contact

• Contact: contact@alphaca.kr
• Business information: Alphaca Labs Inc. · CEO Geunho Choi · Business Registration No. 231-88-02857 · Mail-order Business Registration No. 2026-Seoul Gangnam-00741 · Room 215, 415 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea · +82-10-7590-4453

15. Changes to this policy

If this policy changes, we will announce the effective date and details in the app in advance. Changes that are unfavorable to users will be announced at least 30 days before they take effect.